Return & Delivery Policy

Welcome to Vision Era (vision-era.com). We are committed to providing you with a seamless shopping experience. Please read our Delivery & Return Policy carefully to understand our shipping procedures, exchange rules, and refund guidelines.

Processing Time

• All orders are processed and dispatched within 1 to 2 business days (excluding Sundays and public holidays).

• Orders placed on weekends or public holidays will be processed on the next working day.

Delivery Timelines

• Major Cities (Lahore, Islamabad, Rawalpindi, etc.): 2 to 4 business days.

• Other Cities & Remote Areas: 3 to 6 business days.

Shipping Charges

• Shipping charges are calculated at checkout based on the location and weight of the order.

• Any ongoing promotion (e.g., Free Shipping above a specific order value) will be automatically applied at checkout.

Order Verification & Tracking

• For Cash on Delivery (COD) orders, our team may contact you via phone or WhatsApp to verify your order before dispatch.

• Once your parcel is shipped, a tracking number will be shared with you via email or SMS.

We want you to be completely satisfied with your purchase. If you receive a product that is defective, damaged, or not as ordered, you can request an exchange or return under the following terms:

Eligibility Criteria

• Return or exchange requests must be submitted within 7 days of delivery.

• Items must be unused, unwashed, and in their original condition with all tags, packaging, and accessories intact.

• Proof of purchase (Order ID, Invoice, or Receipt) is required.

Non-Returnable Items

• Items bought during clearance sales or promotional discounts (unless damaged or defective upon arrival).

• Customized or personalized items.

If you receive a parcel that is damaged in transit, defective, or contains the wrong item:

1. Please notify us within 24 to 48 hours of delivery.

2. Share clear images/videos of the item and packaging along with your Order ID.

3. Upon verification, we will arrange a replacement or full refund at no additional shipping cost to you.

• Inspection: Once your returned package reaches our warehouse and passes quality inspection, we will process your refund or replacement.

• Refund Channels: Approved refunds will be issued via Bank Transfer, JazzCash, or EasyPaisa.

• Processing Duration: Refunds generally take 5 to 7 business days after the returned product is received and inspected.

• Shipping Fees: Original shipping charges are non-refundable unless the return is due to an error on our end (e.g., defective or wrong item sent). Return shipping costs are to be covered by the customer.

To start a return or exchange request, please contact our support team with your Order Number and reason for return:

• Email: info@vision-era.com

• Phone / WhatsApp: +92 334 1018567

• Website: vision-era.com