At Vision Era (vision-era.com), we strive to deliver high-quality optical products and contact lenses. Due to the health and safety nature of eyewear and contact lenses, we maintain a clear 7-Day Returns & Exchanges Policy to protect both your vision and product quality.

• You can request an exchange or return within 7 days from the date of delivery.

• Requests submitted after 7 days will unfortunately not be eligible for return or exchange.

To be eligible for a return or exchange, the item must meet the following safety and quality standards:

• Contact Lenses (Color & Clear): Boxes/blisters must be unopened, unsealed, and undamaged. Due to strict hygiene and health regulations, opened or broken-seal lens boxes cannot be returned or exchanged unless there is a proven manufacturing defect.

• Eyeglasses & Frames: Must be in original, unused condition, free of scratches, and accompanied by the original hard case, cleaning cloth, and packaging.

• Prescription Lenses (Custom Lenses): Custom-made prescription lenses fitted into frames are non-refundable as they are tailored specifically to individual vision parameters.

• Proof of Purchase: A valid Order ID, receipt, or invoice is required.

If you receive a defective lens, a damaged box, or an incorrect prescription/color:

1. Contact our team within 48 hours of delivery.

2. Share clear photos or videos showing the defect, seal condition, and the Order ID.

3. Upon verification, we will issue a free replacement or full refund, and Vision Era will cover all additional shipping costs.

• Opened, used, or unsealed contact lens packages or blister packs (for hygiene reasons).

• Custom-ground prescription lenses made to order.

• Items purchased during final sale or clearance promotions.

• Defective or Wrong Item Delivered: Vision Era covers 100% of the return/exchange shipping charges.

• Change of Mind / Color Preference: If you wish to exchange an unopened item due to a personal preference change, the customer is responsible for the return courier charges as well as the re-shipping fee.

• Once your returned shipment arrives at our facility and passes the quality/hygiene inspection, we will process your refund.

• Refund Methods: Bank Transfer, JazzCash, or EasyPaisa.

• Processing Time: Approved refunds are processed within 5 to 7 working days.

• Shipping fees on the original order are non-refundable.

To initiate a return or exchange request, please reach out to us with your Order ID:

• Email: info@vision-era.com

• Phone / WhatsApp: +92 334 1018567

• Website: vision-era.com